Privacy Policy

Last updated: October 7, 2026

Petastra (“we,” “us,” or “our”) operates petastra.ca, including our online store and related services (the “Services”). Our store is hosted by Shopify.

The operator responsible for your personal information is [insert the legal name of the business or individual operating Petastra], trading as Petastra.

This Privacy Policy explains how we collect, use, disclose, and protect personal information, and how you can exercise your privacy choices.

1. Personal Information We Collect

Depending on your interactions with us, we collect:

• Contact details: your name, email address, telephone number, billing address, and shipping address.

• Order details: products ordered, transaction history, payment status, and information relating to returns, refunds, or cancellations.

• Payment information: information required to process your payment. Payment providers process your payment credentials. The payment information available to Petastra depends on the provider and payment method.

• Account information: information you provide when creating or managing a customer account, where available.

• Communications: information you provide when contacting customer support, submitting feedback, or posting a review.

• Device and usage information: your IP address, browser type, device identifiers, pages viewed, and interactions with our website.

• Preferences: your marketing subscriptions and privacy choices.

We obtain information directly from you, automatically through cookies and similar technologies, and from service providers involved in payments, store operation, and order fulfillment.

2. How We Use Your Information

We use personal information to:

• Process payments and fulfill orders.

• Send order confirmations, shipping updates, and other service communications.

• Respond to questions and manage returns, refunds, and complaints.

• Provide customer account features, where available.

• Operate, maintain, and improve our store.

• Detect fraud and protect our customers and Services.

• Send promotional communications where permitted, with consent where required.

• Measure advertising performance and provide relevant advertising, where enabled and permitted.

• Comply with legal obligations, maintain necessary records, and resolve disputes.

Where consent is required, we obtain it through the relevant collection, signup, or privacy controls. Publishing this policy does not replace the need to obtain consent.

3. Cookies, Analytics, and Advertising

We use cookies and similar technologies to enable shopping functions, remember preferences, and understand how visitors use our store. Where enabled, additional technologies may support analytics and advertising.

[Insert the analytics and advertising tools actually used by Petastra. Explain the information collected or shared, the purpose, and include relevant provider privacy links. Do not list Meta, TikTok, or Google tools unless they are connected.]

You can manage cookies through your browser settings. Disabling certain cookies may affect shopping-cart functions and other website features.

[Insert the actual link or instructions for managing cookie consent and advertising or data-sharing choices on your store.]

Where required by applicable law, we obtain consent before using non-essential cookies or similar tracking technologies. Withdrawing consent does not affect processing that lawfully occurred before withdrawal.

4. How We Share Personal Information

We disclose personal information as needed to:

• Shopify, which provides our ecommerce platform.

• Payment providers, which process payments.

• Shipping and fulfillment providers, which prepare and deliver orders.

• Service providers, which support website operation, security, customer service, and analytics.

• Advertising partners, where applicable and subject to consent requirements and privacy choices.

We may also disclose information with your authorization, to comply with legal obligations, to investigate fraud, to protect rights and safety, or in connection with a business sale or restructuring, subject to applicable law.

5. Shopify’s Role

Shopify processes personal information to host and support our store. Information submitted through our Services may be processed by Shopify and its providers outside your country of residence.

[Confirm whether Shopify Network Intelligence or other enhanced features are enabled. If enabled, insert Shopify’s current disclosure for those features, including how information from interactions with other merchants is used and how customers can exercise their rights.]

Learn more through the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

6. Marketing Preferences

You may unsubscribe from promotional emails by using the unsubscribe link in those emails or contacting petastra92@gmail.com.

You may still receive essential communications about orders, payments, delivery, refunds, or customer support after unsubscribing from marketing.

7. International Processing

Shopify and other providers may process or store your information in Canada or other countries. Those countries may have different privacy laws, and information may be accessible to their courts, law enforcement, or other authorities.

Where applicable law requires safeguards for international transfers, we use appropriate contractual or other recognized protections.

8. Security and Retention

We use reasonable safeguards appropriate to the information we handle. However, no method of transmission or electronic storage is completely secure.

We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, including providing Services, meeting legal and recordkeeping obligations, preventing fraud, and resolving disputes.

Retention periods vary according to the information and its purpose. When information is no longer needed, we delete or anonymize it as appropriate.

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion, subject to applicable exceptions.

• Receive or transfer a copy of certain information.

• Withdraw consent, subject to legal or contractual restrictions.

• Object to or restrict certain processing.

• Opt out of certain targeted advertising or data sharing.

To make a request, email petastra92@gmail.com. We may verify your identity before responding. Where permitted, you may authorize a representative to act on your behalf.

We will respond within applicable legal time limits and explain any restrictions that prevent us from fulfilling your request. We will not discriminate against you for exercising protected privacy rights.

10. Children’s Privacy

Our store is intended for adult shoppers and is not directed at children. We do not knowingly collect children’s personal information without any consent required by applicable law.

If you believe a child has provided personal information improperly, contact us so we can investigate and take appropriate action.

11. Third-Party Links

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

12. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices, Services, or legal requirements. We will publish the revised policy and update the date above.

Where required, we will provide additional notice or obtain consent before making relevant changes.

13. Contact and Complaints

For privacy questions, requests, or complaints, contact:

Petastra — Privacy Contact
Email: petastra92@gmail.com
Mailing address: [Brampton ON LX60Y5, Canada]