Privacy Policy

Petastra (“we,” “us,” or “our”) operates https://petastra.ca, including our online store and related services (the “Services”). Our store is powered by Shopify.

The business responsible for your personal information is [insert the legal name of the person or business operating Petastra], operating as Petastra.

This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, place an order, or contact us. It also explains your privacy choices.

1. Personal Information We Collect

Depending on how you interact with our Services, we may collect:

• Contact information: your name, email address, telephone number, billing address, and shipping address.

• Order information: products purchased, order history, payment status, and information about returns, refunds, or cancellations.

• Payment information: information needed to process your payment. Payment providers process payment credentials; the information available to Petastra depends on the payment method and provider.

• Account information: information you provide when creating or managing a customer account, where available.

• Customer communications: information you provide when contacting us or submitting feedback or reviews.

• Device and browsing information: your IP address, browser, device identifiers, pages viewed, and interactions with our website.

• Preferences: your marketing subscriptions and privacy choices.

We collect information directly from you, automatically through cookies and similar technologies, and from providers that help operate our store, process payments, and deliver orders.

2. How We Use Your Information

We use personal information to:

• Process payments and fulfill orders.

• Send order confirmations, shipping updates, and other service messages.

• Handle customer questions, returns, refunds, and complaints.

• Maintain customer accounts, where available.

• Operate, secure, and improve our website.

• Detect and prevent fraud and unauthorized activity.

• Send marketing communications where permitted and with consent where required.

• Measure advertising performance and provide relevant advertising, where enabled and permitted by your privacy choices and applicable law.

• Meet legal obligations, maintain necessary records, and resolve disputes.

Where consent is required, we obtain it through the relevant signup, checkout, or privacy controls. This policy does not replace those consent processes.

3. Cookies, Analytics, and Advertising

Our website uses cookies and similar technologies to support shopping functions, remember preferences, and help us understand website activity. Depending on our enabled tools and your choices, these technologies may also support advertising.

[Before publishing, identify the analytics and advertising tools actually enabled on Petastra, the information shared with them, their purposes, and relevant privacy-policy links. Confirm whether tools such as Meta Pixel, TikTok Pixel/Events API, or Google Analytics are installed.]

You can control cookies through your browser settings. Blocking certain cookies may affect features such as your shopping cart or saved preferences.

[Insert the exact location or link customers can use to manage cookie consent and advertising/data-sharing choices on your store. Only describe controls that are enabled and working.]

Where required, we obtain consent before using non-essential tracking technologies. Withdrawing consent does not affect processing that lawfully occurred before withdrawal.

4. How We Share Information

We share personal information as needed with providers that support our business, including:

• Shopify, which hosts our store.

• Payment providers that process transactions.

• Shipping carriers and fulfillment providers that deliver orders.

• Providers supporting customer service, website operation, security, and analytics.

• Advertising partners, where applicable, subject to consent requirements and available privacy choices.

We may also disclose information when you authorize us to do so, when required by law, to protect rights and prevent fraud, or as part of a business sale, merger, or restructuring, subject to applicable safeguards.

5. Shopify

Shopify collects and processes personal information to provide and support our store. Information submitted through our Services may be processed by Shopify and its service providers outside your country.

[Confirm whether Shopify Network Intelligence or other enhanced features are enabled. If enabled, retain or insert Shopify’s current disclosure for those features, including its use of information from interactions with other merchants and its responsibility for relevant privacy requests.]

For more information, visit the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

6. Marketing Choices

You can unsubscribe from promotional emails using the unsubscribe link in those emails or by contacting us at petastra92@gmail.com.

Unsubscribing from marketing does not stop essential communications about purchases, payments, shipping, refunds, or customer support.

7. International Processing

Our providers may store or process your information in Canada or other countries. Privacy laws in those countries may differ, and information may be accessible to local authorities under applicable law.

Where required, we use appropriate contractual or other recognized safeguards for international transfers, including applicable protections for information transferred from the European Economic Area or the United Kingdom.

8. Information Security and Retention

We use reasonable safeguards appropriate to the personal information we handle. However, no internet transmission or storage system can be guaranteed completely secure.

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, meeting recordkeeping obligations, and resolving disputes. Retention periods vary by the type of information and applicable requirements. When information is no longer needed, we delete or anonymize it as appropriate.

9. Your Privacy Rights

Depending on applicable law, you may have rights to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion, subject to applicable exceptions.

• Receive or transfer a copy of certain information.

• Withdraw consent, subject to legal or contractual restrictions.

• Object to or restrict certain processing.

• Opt out of certain targeted advertising or data sharing.

Contact petastra92@gmail.com to make a request. We may need to verify your identity and will respond within the time required by applicable law. Where permitted, an authorized representative may act on your behalf.

We will explain any applicable limitations or reasons we cannot fulfill a request. We will not discriminate against you for exercising protected privacy rights.

10. Children’s Privacy

Our Services are intended for adult shoppers and are not directed at children. We do not knowingly collect children’s personal information without any consent required by applicable law.

If you believe a child has provided information improperly, contact us so we can investigate and take appropriate action.

11. Third-Party Websites

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies. Review those policies before providing personal information.

12. Changes to This Policy

We may update this policy when our practices, services, or legal requirements change. We will post the updated version and revise the “Last updated” date. Where required, we will provide additional notice or obtain consent.

13. Contact and Complaints

For privacy questions, requests, or complaints, contact:

Petastra — Privacy Contact
Email: petastra92@gmail.com
Mailing address: [Brampton, ON ]