Shipping Policy

At Petastra, we know you’re looking forward to your order. Here’s what to expect from checkout to delivery.

Shipping locations

We currently ship within Canada.

Order processing

Orders are usually processed within 10–12 business days, excluding weekends and public holidays.

Processing includes preparing your order for dispatch and is separate from delivery time. If there is a significant processing delay, we’ll contact you using the details provided at checkout.

Delivery estimates

After dispatch, estimated delivery within Canada is 12–15 business days.

Including processing, please allow approximately 22–27 business days in total.

Delivery times are estimates, not guarantees. Weather, carrier disruptions, holidays and customs processing, where applicable, may cause delays. These estimates do not limit your rights under applicable consumer protection laws.

Shipping charges

Applicable shipping charges are displayed at checkout before you complete your purchase. Any shipping promotion is subject to the conditions shown with that offer.

Order confirmation and tracking

After placing your order, you’ll receive an order confirmation by email.

When your order ships, we’ll send a shipping confirmation. If tracking is available, the email will include a tracking link. Tracking updates may take time to appear after dispatch.

If you cannot find these emails, check your spam or junk folder or contact petastra92@gmail.com.

Shipping address changes

Please check your shipping address carefully before completing your purchase.

If you notice an error, email petastra92@gmail.com promptly with your order number and corrected address. We’ll do our best to help, but changes may not be possible once processing or dispatch has begun.

Delayed or missing deliveries

If your order has not arrived within the estimated delivery period, contact us with your order number. We’ll help investigate and explain the available next steps.

If tracking shows “Delivered” but you cannot locate your parcel, check your delivery area, household members and building reception, where applicable. Then contact us if it is still missing.

Damaged or incorrect items

Please inspect your order when it arrives. If an item is damaged or incorrect, email us promptly with your order number and a description of the issue.

If possible, include photos of the item and packaging so we can help resolve the problem.

Returns

For return eligibility, instructions and refund information, please review our Return & Refund Policy. Contact us before sending an item back.

Contact us

For shipping questions, email petastra92@gmail.com. Include your order number if your question concerns an existing order.