Returns & Cancellations

We’re here to help if you need to return an item or request an order cancellation.

Cancel or change an order

Email petastra92@gmail.com as soon as possible with your order number and the change or cancellation you’re requesting.

We’ll check your order’s status and let you know whether we can accommodate your request. Changes and cancellations cannot be guaranteed once processing or dispatch has begun. If your order has already shipped, please follow the return process below.

Our 30-day return window

You have 30 days after receiving your item to request a return.

To qualify for a change-of-mind return, your item must be:

• Unused or unworn and in the condition you received it.

• With its original tags and packaging.

• Accompanied by a receipt or proof of purchase.

How to request a return

1. Email petastra92@gmail.com with your order number, the item you wish to return and the reason.

2. Wait for us to confirm eligibility and provide return instructions.

3. Send your package to the return address provided after approval.

Please contact us before sending anything back. Our business location is not automatically the return address. Any applicable return shipping costs will be explained before you proceed.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If something is damaged, defective or incorrect, contact us promptly with your order number and a description of the issue. Include photos of the item and packaging if possible so we can help resolve it.

Exceptions

Change-of-mind returns are not accepted for sale items, gift cards, personalized or custom-made products, or perishable goods. These exclusions do not limit your rights relating to faulty, damaged or incorrectly supplied items.

Exchanges

Contact us if you need a different size or item. Our usual exchange process is to return the eligible original item and place a separate order for the replacement.

Refunds

We’ll notify you once we’ve received and inspected your return and confirm whether your refund is approved.

Approved refunds are issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund.

If more than 15 business days have passed since approval, email petastra92@gmail.com.

Your consumer rights

Nothing on this page limits any rights or remedies available under applicable consumer protection laws.

Need help?

Contact petastra92@gmail.com and include your order number.