Return & Refund Policy

We want you to feel comfortable shopping with Petastra. If something isn’t right, contact us at petastra92@gmail.com so we can help.

30-day return window

You have 30 days after receiving your item to request a return.

For a change-of-mind return, your item must be unused or unworn, in the condition you received it, with its original tags and packaging. You’ll also need a receipt or proof of purchase.

How to start a return

Email petastra92@gmail.com with:

• Your order number.

• The item you wish to return.

• Your reason for requesting the return.

If your return is accepted, we’ll provide a return shipping label and instructions, including the correct return address. Please request approval before sending your package.

Damaged, defective or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is defective, damaged or incorrect.

Include your order number, a description of the issue and, if possible, photos of the item and packaging. We’ll review the issue and explain the available resolution.

The unused condition and original packaging requirements for change-of-mind returns do not prevent you from reporting a faulty or incorrectly supplied item.

Non-returnable items

Our voluntary change-of-mind return policy excludes:

• Personalized or custom-made products.

• Perishable goods.

• Personal care goods.

• Hazardous materials, flammable liquids or gases.

• Sale items and gift cards.

Contact us before purchasing if you’re unsure whether an item is eligible for return. These exclusions do not limit your applicable consumer rights.

Exchanges

To request a different size or product, contact us first. Our usual process is to return the eligible original item and place a separate order for the replacement.

Refunds

We’ll notify you after receiving and inspecting your return and let you know whether your refund is approved.

If approved, we’ll issue the refund to your original payment method within 10 business days. Your bank or payment provider may require additional time to post it.

If more than 15 business days have passed since we approved your return, contact petastra92@gmail.com.

Consumer rights

Nothing in this policy excludes or limits any rights or remedies available under applicable consumer protection laws.

Contact us

For return or refund questions, email petastra92@gmail.com and include your order number.