Privacy Policy

Last updated: October 8, 2026

Petastra (“we,” “us,” or “our”) operates https://petastra.ca, including our online store and related services. Our store is hosted by Shopify.

This Privacy Policy explains how we collect, use, disclose and protect personal information, and how you can contact us about your privacy.

1. Information we collect

Depending on how you interact with our store, we collect:

• Contact details: your name, email address, telephone number, billing address and shipping address.

• Order details: products purchased, payment status, order history and return or refund requests.

• Payment information: information needed to complete your purchase. Payment providers process payment credentials; the information available to us depends on your payment method.

• Account information: details you provide when creating or managing an account, where available.

• Communications: messages, questions, feedback and reviews you submit.

• Device and browsing information: your IP address, browser type, device information and interactions with our website.

• Preferences: marketing subscriptions and privacy choices.

We receive information directly from you, through cookies and similar technologies, and from providers involved in operating our store and fulfilling orders.

2. How we use your information

We use personal information to:

• Process payments and fulfil orders.

• Send order confirmations, shipping updates and service messages.

• Respond to questions and manage returns, refunds and complaints.

• Provide customer account features, where available.

• Operate, maintain and improve our store.

• Detect fraud and protect our website and customers.

• Send marketing communications where permitted and with consent where required.

• Meet legal obligations, maintain records and resolve disputes.

We limit our use of personal information to appropriate purposes connected with our services or otherwise permitted by law.

3. Cookies and similar technologies

Our store uses cookies and similar technologies to support shopping functions, maintain shopping sessions and remember preferences.

You can manage or delete cookies through your browser settings. Blocking certain cookies may affect your shopping cart and other website features.

Contact petastra92@gmail.com with questions about cookies or to request help with your privacy choices.

4. Sharing personal information

We share information as needed with providers that help us operate our business, including:

• Shopify, which hosts our online store.

• Payment providers, which process transactions.

• Suppliers, fulfilment providers and delivery companies, which prepare and deliver orders.

• Service providers, which support customer service, website operation and security.

For example, a fulfilment provider may receive your name, shipping address and order details to send your purchase.

We may also disclose information with your authorization, when required by law, to investigate fraud or protect rights, or in connection with a business transfer, subject to applicable safeguards.

5. Shopify

Shopify processes personal information to provide and support our store. Shopify and its service providers may process information outside Canada.

For more information, visit the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

6. Marketing communications

You can unsubscribe from promotional emails by using the unsubscribe link in those emails or contacting petastra92@gmail.com.

Unsubscribing does not stop essential messages about your orders, payments, deliveries, refunds or customer support.

7. International processing

Our providers may process or store personal information in Canada and other countries. Information processed abroad may be subject to different privacy laws and accessible to local authorities under those laws.

We remain responsible for personal information transferred to providers for processing on our behalf and use appropriate safeguards as required by applicable law.

8. Security and retention

We use reasonable safeguards appropriate to the personal information we handle. However, no method of internet transmission or electronic storage is completely secure.

We retain information only as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, handling support requests, meeting legal obligations and resolving disputes.

Retention periods vary by the information and its purpose. When information is no longer required, we delete, anonymize or securely dispose of it as appropriate.

9. Your privacy choices and rights

Subject to applicable law, you can request access to your personal information and correction of inaccurate or incomplete information. You may also withdraw consent, subject to legal or contractual restrictions and reasonable notice.

You can ask us to delete information we no longer need. Some records may need to be retained for legal, transaction or dispute-resolution purposes.

To make a request, email petastra92@gmail.com. We may need to verify your identity before responding. We will respond within the applicable legal time limits and explain any restrictions affecting your request.

If withdrawing consent affects our ability to provide a requested service, we will explain those consequences.

10. Children’s privacy

Our store is intended for adult shoppers and is not directed at children. We do not knowingly collect personal information from children without any consent required by law.

If you believe a child has provided personal information improperly, contact us so we can investigate.

11. Third-party websites

Our website may link to independent websites. Their privacy practices are governed by their own policies. Review those policies before providing personal information.

12. Changes to this policy

We may update this policy as our practices or legal requirements change. We will post the revised version and update the date above. Where required, we will provide additional notice or obtain consent.

13. Contact and complaints

For privacy questions, requests or complaints, contact:

Petastra — Privacy Contact
Email: petastra92@gmail.com
Telephone: +1 (647) 984-9657
Business location: Brampton, Ontario, Canada
Website: https://petastra.ca

You may also contact the Office of the Privacy Commissioner of Canada or another privacy authority responsible for your jurisdiction.